Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your initial subscription purchase
• You have not exceeded the usage limits of your plan significantly
• You provide a valid reason for the refund request
• Your account is in good standing with no violations of our Terms of Service

2. Non-Refundable Situations

• Refund requests made after the 7-day window
• Accounts suspended or terminated for Terms of Service violations
• Excessive usage beyond reasonable limits for testing purposes
• Requests made for partial months of service
• Third-party payment processing fees (these are non-recoverable)

3. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to pathanaawej0@gmail.com with the subject "Refund Request"
2. Include your account email address and subscription details
3. Provide a brief reason for your refund request
4. Include your Razorpay transaction ID if available

4. Refund Processing

Once we receive your refund request:

• Review: We'll review your request within 2 business days
• Approval: If approved, we'll initiate the refund process
• Processing: Refunds are processed through the original payment method
• Completion: You'll receive confirmation once the refund is complete

5. Subscription Cancellation

Please note the difference between refunds and cancellations:

• Refund: Get your money back for the current billing period (within 7 days)
• Cancellation: Stop future billing but keep access until the current period ends

You can cancel your subscription at any time from your account dashboard. Cancellation stops future charges but doesn't provide a refund for the current period unless requested within the 7-day window.

6. Payment Method Specific Information

Razorpay Payments

• Refunds are processed back to your original payment method (card/bank account)
• Processing time: 3-7 business days
• You'll receive a confirmation email from Razorpay

Other Payment Methods

• Refunds are processed to the original payment method used
• Credit card refunds may take 5-10 business days to appear on your statement
• Bank transfer refunds typically take 3-7 business days

7. Partial Refunds

In exceptional circumstances, we may offer partial refunds:

• Service outages lasting more than 24 hours
• Significant feature unavailability
• Technical issues preventing normal service usage

Partial refunds are calculated based on the duration of service unavailability and are processed using the same timeline as full refunds.

8. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact us at pathanaawej0@gmail.com to discuss your concerns
• Provide additional information or documentation if available
• We'll review your case within 3 business days
• Our decision after review will be final

9. Contact Information

For refund requests or questions about this policy, contact us:

10. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.