Shipping & Delivery Policy
Learn about our digital service delivery and subscription management policies
Digital Service Delivery
Prompt IQ is a digital service platform. All our services are delivered electronically through our web application. There are no physical products to ship or deliver.
Service Activation
Free Plan
Activated immediately upon account registration. No payment required.
Paid Plans
Activated within 5 minutes of successful payment confirmation.
Once your payment is processed, you'll have immediate access to all premium features associated with your subscription plan.
Subscription Management
Plan Changes
You can upgrade or downgrade your subscription plan at any time through your account dashboard.
- • Upgrades take effect immediately
- • Downgrades take effect at the next billing cycle
- • Pro-rated billing applies for mid-cycle changes
Cancellation
You can cancel your subscription at any time. Your service will continue until the end of your current billing period.
- • No cancellation fees
- • Access continues until period ends
- • Automatic downgrade to free plan
Service Availability
Geographic Coverage
Our services are available globally, 24/7, accessible from any device with an internet connection.
Service Uptime
We maintain 99.9% uptime with redundant servers and continuous monitoring.
Scheduled maintenance is performed during low-traffic hours (2-4 AM IST) and users are notified 24 hours in advance.
Service Issues & Support
Technical Issues
If you experience any technical difficulties accessing our services, please contact our support team immediately.
Service Credits
In case of extended service outages (>4 hours), we may provide service credits or extend your subscription period at our discretion.
Contact Support
Email: support@promptiq.com
Phone: +91 98765 43210
Response time: Within 24 hours
Policy Updates
This shipping and delivery policy may be updated from time to time. Any changes will be posted on this page and users will be notified via email for significant changes. The policy was last updated on October 28, 2025.
For questions about this policy, please contact us at legal@promptiq.com